CANCELLATION POLICY

1. Booking and confirmation

The number of people, price, accommodation, food, drinks and any additional services are stated in the reservation confirmation that is sent after the booking has been completed.

2. Change and cancellation of stay

General terms and conditions
Cancellation or change of reservation must be made directly to the hotel by email or telephone.

Changes to arrival date or stay content may result in price changes. Additional services (“add-ons”) added after booking are charged at the time of booking.

Cancellation deadlines without cancellation insurance

  • Free cancellation of rooms and accommodation until 4:00 PM, 7 days before arrival

  • If cancelled after this time, the stay will be charged in full.

Cancellation deadlines with cancellation insurance

  • Free cancellation of rooms and accommodation (excl. insurance price) until 10:00 on the day of arrival

  • If cancelled after this time, the stay will be charged in full.

Changes made after the cancellation deadline may incur an administration fee.

3. Spa treatments

All spa treatments have a 72-hour change and cancellation period , including treatments included in packages.
Treatments that are not changed or canceled within the deadline will be charged in full.
Cancellation insurance does not apply to spa treatments.

4. Well-being rules

There must be quiet in hotel rooms and in the courtyard after 11:00 p.m. In the event of repeated complaints about noise, the hotel may impose a fee.

At some events, music may be played in conference areas until midnight.

5. Check-in and check-out

  • Check-in: from 3:00 PM on day of arrival

  • Check-out: by 11:00 AM on departure day

(Does not apply to Sunday Delight, where rooms can be reserved until 1:00 PM.)

Late check-out can be arranged with the hotel for an additional fee of NOK 350,-, depending on availability.

6. Liability for damage

The customer is financially responsible for damage to rooms, furnishings or common areas as a result of negligent or irresponsible behavior by the customer or their entourage.

7. Force majeure

Kragerø Resort may terminate the agreement without liability for damages in the event of events beyond the hotel's control, including strikes, lockouts, fires, natural disasters, pandemics or significant failure of deliveries.

8. Age limits

  • Bookings for accommodation can only be made by persons over 18 years of age.

  • Guests under 18 years of age must be accompanied by a guardian.

  • The hotel may require valid identification if there is any doubt about age.

ORDERING AND PAYMENT POLICY

1. Contractual relationship

This purchase is regulated by Norwegian laws regarding consumer purchases over the internet, including:

  • Contract Act

  • Consumer Purchase Act

  • Marketing Act

  • Right of Withdrawal Act

  • E-commerce Act

The laws give the consumer certain rights. The terms of the contract do not limit these rights.

Buyer is the person who places the order.

2. Prices

The stated price is the total price the buyer will pay, including all taxes and mandatory surcharges. Costs not disclosed prior to purchase cannot be charged to the buyer.

3. Payment

A valid payment card (credit or debit card) is required to make a reservation.
Kragerø Resort reserves the right to reserve and charge the amount upon booking.

PRIVACY POLICY

1. Introduction

Kragerø Resort processes personal data in accordance with applicable data protection legislation, including the Personal Data Act and the EU General Data Protection Regulation (GDPR) .
This statement describes how and why we collect, use and store personal information.

2. Data controller

Kragerø Resort Drift AS
Org. no.: 993 880 787
Email: marked@krageroresort.no

The company is the data controller for personal data related to booking, invoicing, hotel operations and marketing.

3. What information we process

We may process the following categories of personal data:

  • Name, address, telephone number and email address

  • Payment and billing information

  • Information related to stays, bookings and preferences

  • Communication with us

  • Technical information when using websites and WiFi

4. Purpose and basis for processing

Personal data is processed for the following purposes:

  • Implementation and administration of bookings and stays

  • Customer communication and handling of requests

  • Sending relevant information and marketing (where legal)

  • Operation and security of digital services

  • Analysis and improvement of services

  • Fulfillment of legal obligations

The processing takes place on the basis of agreement, legal obligation, consent or legitimate interest.

5. Data processors and disclosure

Kragerø Resort uses data processors, including MEWS , to provide booking services. A data processor agreement has been entered into in accordance with GDPR.

Personal data is not disclosed to third parties unless:

  • it is necessary to fulfill the agreement

  • you have consented

  • it follows from law or government order

6. Storage time

Personal data is stored for as long as is necessary for the purpose for which it was collected, and in accordance with applicable legal requirements, including accounting and bookkeeping rules.

7. Your rights

You have the right to:

  • Access to your own information

  • Correction of incorrect information

  • Deletion where the conditions are met

  • Limitation of processing

  • Objection to processing

  • Data portability

Inquiries should be directed to: marked@krageroresort.no

You also have the right to complain to the Norwegian Data Protection Authority.

8. Cookies

We use cookies to improve the functionality and user experience of our websites. You can control or disable the use of cookies in your browser. Restricting cookies may affect functionality.

9. Changes

The privacy policy may be updated in the event of changes in legislation or practice. The updated version will be published on our website.

Last updated: 11.01.2026

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