Privacy Policy

Your privacy is important to us. We process your personal information in different contexts. For example, when booking a room, if you use contact forms or subscribe to the newsletter on krageroresort.no, we collect your information in order to optimize your user experience and send you correct offers and news. In our privacy statement, you will find more information about our processing of personal information. Below you will also find contact information if you have questions or will require access.
We process your personal information in accordance with the applicable Norwegian marketing law and the Personal Data Act, including the GDPR, at any time.
Processing manager for your personal information
Kragerø Resort drift AS, org. Ranked. 993 880 787 is the treatment manager for processing personal data in our systems for booking, invoicing and hotel operations. We are also responsible for our marketing and sending of emails to our customers and contacts.
Why do we collect, use, and share personal information?
• For bookings: We use your personal information to complete and process your booking.
• In connection with Wifi access: We use your personal information to provide free internet access.
• In connection with marketing: We also use your information for marketing purposes, to the extent and extent permitted by law.
• In connection with other types of communication: For other reasons, we may contact you by e-mail, by mail, by phone or via SMS, depending on the type of contact information you have shared with us. These reasons may include the following:
o We may have to respond to and handle requests from you.
• For legal purposes: In some cases, we may have to use your information to process and resolve legal disputes and to investigate and enforce compliance.
• In connection with fraud prevention and disclosure: We may use your personal information to prevent or reveal fraud and other illegal or unwanted activities.
• To improve our services: We also use your personal information for analytical purposes, to improve our services, to improve the user experience, and to improve the functionality and quality of our online travel services.
Processing of personal information related to booking and your stay
In connection with your bookings made by yourself or by others on your behalf, we process the personal information we need to enable us to fulfill the booking and service agreement. In addition, we treat other information you may have given us and that are relevant to your stay with us. This can be information about allergies or special requests for your stay. We register all purchases and orders you make with us, such as for the restaurant, events, etc, to deliver such services and for you to pay for them.
Our online booking services are provided by Bookvisit AS. When booking directly via us, all information is entered into this system and is also visible to Bookvisit.
We treat this information as long as it is necessary to fulfill the booking agreement with you, as well as as long as the applicable law or government order requires us to do so.
Processing of personal data for marketing purposes

We will also use your e-mail address or phone number to send you news and offers, or ask you for feedback within the existing customer relationship rules. You may at any time withdraw the consent you have given us. You can also opt out of receiving marketing in existing customer relationships. You do this by sending an email to post@krageroresort.com.
Processing of personal information for development, troubleshooting and security
We will process data that includes personal information to make debugging and fix errors, improve our services and the technology we use and to analyze usage and user behavior. Furthermore, we will process personal information to verify your identity, including verifying identity in connection with your use of our digital services.
We anonymize data or compile statistics as far as we can, but will also have to process personal data for development, troubleshooting, statistics and security purposes.
Processing of personal data otherwise
If you contact us by phone or otherwise contact us with requests, we will process the personal information you provide as far as is necessary to answer and log your inquiry. The basis for this is legitimate interests or to fulfill agreements with you or answer your inquiries.
In addition to processing described in our privacy statement or based on your consent, we will in some cases have to or may process personal information.In the current legislation, including the Personal Data Act and the GDPR, a valid statutory order or court imposes on us or allows us this.
Delivery of personal data and statutory treatment.
We do not disclose your personal data to third parties unless you have consented to this, or unless applicable law, including the Personal Data Act and the GDPR, valid government mandate or court allows or imposes on us.
For the sake of order, we state that our use of data processor to process information on our behalf is not considered extradition. These are, for example, Bookvisit AS with which we have signed a data processing agreement.
Your rights:
You as a person have more rights under the Personal Data Regulations.
You have the right to demand access, correction or deletion of the personal information we process about you. You also have the right to demand limited treatment, remedy the treatment and claim the right to data portability.
To use your rights you can send an email to post@krageroresort.no

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Cookies / Cookies:
We use cookies to improve the user experience of our website.
A cookie is a small text-based data file that is placed on your equipment (your smartphone, computer or tablet). The cookie helps to recognize the type of content and pages visited on our site. Information stored using a cookie can be how to use the site, the type of browser you are using and the websites you have visited. A permanent cookie is left in your browser for a certain period of time. A session cookie is stored randomly in your browser’s memory while you are on our website. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies. If you do not want our web sites to place cookies in your browser, you can close the use of cookies in your browser. If you turn off cookies, the functionality of web pages can be reduced.

Privacy Statement Changes & amp; treatment:
The information we provide through this privacy statement will be adjusted

when new legislation or government practice makes it necessary.
Last updated 22.02.2019